Refund and Cancellation Policy

Thank you for your interest in The Factory Dukan! We understand that sometimes things don’t go as planned, and you might need to request a refund or cancellation. This policy outlines the circumstances under which we offer refunds and cancellations for our digital products.

Refunds

Due to the nature of digital products, refunds are generally not offered once a product has been downloaded or access has been granted. However, we understand that there may be extenuating circumstances. We will consider refunds on a case-by-case basis for the following reasons:

• Accidental Purchase: If you accidentally purchase a product, you may be eligible for a full refund within 24 hours of purchase, provided the product has not been downloaded or accessed.
• Misrepresentation: If a product description is found to be misleading or inaccurate, we will offer a full refund.
• Technical Issues: If you experience technical difficulties preventing you from accessing the product you purchased, we will do our best to resolve the issue. If the issue cannot be resolved, we will offer a full refund.

Please note:

• Refunds will be processed to the original payment method used for the purchase.
• Processing times for refunds may vary depending on your payment processor.

Cancellations

You may cancel your order before the digital product is downloaded or access is granted. If you cancel your order within this timeframe, you will receive a full refund.

How to Request a Refund or Cancellation

To request a refund or cancellation, please contact our customer support team at help@factorydukan.com or by phone at 6204709038 (if available). Be sure to include your order number and the reason for your request in your communication.

We reserve the right to deny any refund or cancellation request that we believe is fraudulent or abusive.